FAQ

Frequently Asked Questions

We have compiled a list of the most common questions that our clients ask so that you
can quickly get the information you need.  If you still have more questions,
please feel free to let us know.

Questions About Us?

Kointrail is owned and operated by Cactil LLC, an American financial services firm with a global focus and an international client base throughout North and South America, Europe, Africa, Asia, and Oceania.

Kointrail is a trading name of Cactil LLC.  Cactil is registered in the state of Delaware, United States and is a registered member of the American Bankers Association.  

Both Kointrail.com and MyChargeBack.com are owned and operated by Cactil LLC.  MyChargeBack.com is a full services financial services consulting firm that provides customized solutions to clients with chargeback and cryptocurrency forensic investigation report claims, along with a range of due diligence and cyberintelligence reports.  Kointrail is focused on one area: cryptocurrency forensic investigation reports.  Kointrail is an ideal solution for consumers who require deep and detailed forensics reports that can be submitted to law enforcement, regulators and their lawyer but intend to do the work on their own.  In other words, they do not require the assistance of a professional consultant.

Yes.  MyChargeBack.co.uk, which is operated by Quandrance Finance Limited and authorized by the Financial Conduct Authority (FCA) in the UK, is the sister company of Cactil LLC, the operator of Kointrail. 

Kointrail Reports

Kointrail.com provides integral data on both pre- and post-crypto based transactions.  Consumers can generate detailed reports automatically using an advanced algorithm, which can be used in their decision-making process or submitted to law enforcement in the event that an issue was discovered after the transaction had already taken place.  

Since information contained in these reports may play a key role in consumer decisions, Kointrail reports pass peer review before they are shared with the customer.  Kointrail does offer products that may present real-time feedback.

Kointrail is intended to be used by consumers who prefer to handle their case on their own, but lack access to the software and databases needed to complete their research.  If you know from the start that you will require a full service consulting service, it is recommended that you speak with MyChargeBack.com directly so that they can build you a customized plan based on your exact circumstances.

Sometimes all you need is a little bit of advice so it’s best to email us your questions.  If you still require assistance, you can send an email request to us, which will be forwarded to MyChargeBack for review.  Since you are already a customer of Kointrail, MyChargeBack offers unique pricing for consulting services only.  Emails can be sent to [email protected].

Cryptocurrency Forensic Investigation Report

Regulated crypto exchanges such as Coinbase, Gemini, FTX US, etc., are required to verify any individual who requests to open a wallet (AKA an account) to buy, sell or hold cryptocurrency.  This information, also referred to as know-your-client (KYC) data, requires individuals to provide a copy of their drivers license, national ID or passport and a copy of a recent utility bill.  Exchanges usually require the steps below to be completed before they will comply with a request to provide KYC information. 

Step 1. The consumer or victim needs to identify the wallet address, date and time stamps of the related transactions, and the name of the exchange holding the wallet. While free public databases can provide some of this information, they do not usually provide details about the name of the exchange holding the wallet that was used to cash out the cryptocurrency to standard currency (e.g., USD).   This information can only be found using highly advanced technology with access to private databases.  

Step 2. Once you have access to the information you need, a certified cryptocurrency forensic expert or a cybercrime police unit is usually needed to analyze the data and to prepare a detailed report describing the purported fraudulent or nefarious behaviors.  

Step 3.  If the cybercrime unit is willing to investigate the claim and they find something suspicious, they will issue a subpoena to the exchange that requires them to provide the KYC information for the wallet holder.  Due to limited staffing and resources, police cybercrime units may only investigate claims of seven figures or more.  MyChargeBack.com uses the same technology and private databases as the police, FBI, SEC, etc., to prepare steps 1 and 2 for its clients.  Once the purported crime is identified, MyChargeBack.com can work with the client and the police to start an investigation.  

The outcome of the police investigation may vary from jurisdiction to jurisdiction.     

There are thousands of different types of cryptos and multiple blockchains. This creates opportunities for criminals who want to “hide” or “clean” the cryptocurrency assets they hold. One way that criminals will seek to clean/launder crypto is by using a cryptocurrency tumbler or mixing service. A cryptocurrency tumbler or cryptocurrency mixing service combines potentially identifiable or “tainted” cryptocurrency funds with others so as to obscure the trail back to the fund’s original source. Regulators worldwide have expressed concern about these types of transactions.  The good news is that it is easier to track down money laundering attempts in the blockchain than it is through traditional banks.  By using highly advanced technology and private databases, a cryptocurrency forensic investigator can often roll back these transactions to a point in which they can explain to law enforcement where the money came from and how the criminal tried to clean it.  

No.  Kointrail can help you to investigate and produce cryptocurrency forensic investigation reports that can be submitted as evidence when you submit your claim to law enforcement. 

Crypto is decentralized, which means it offers a level of privacy, security, and immutability (i.e., irreversibility) that fiat currency (e.g., USD, EUR) does not provide. The payer and payee are pseudo-anonymous because their identities are not embedded on the blockchain. Moreover, since the blockchain functions independently of governmental control it only moderately complies with KYC or AML regulations. The good news is that blockchain uses cryptographic hashes that cannot be changed or altered, which is why transactions can be traced for eternity. Once the purported criminal is identified, the real fun can begin.     

Major police cyber crime units, such as FBI and Interpol, are overwhelmed with multimillion-dollar crypto cases and do not have the time and resources to investigate individual complaints. Police forces in smaller jurisdictions do not even have cybercrime units and would not be equipped to take on such a case.  Kointrail provides the forensic evidence that they require.

Send us an email at [email protected] so that we can see how we can help.

If the scammer cashed out your cryptocurrency we can usually send you the report within one business day.  If the funds are still held in cryptocurrency, the timing can take between a few days to a year or more.  Be sure to check whether the report package you purchased includes continuous checks so that Kointrail can notify you if there is any new movement. 

Common Cryptocurrency FAQs

Asset Network Symbol
Algorand Algorand ALGO
Bitcoin Bitcoin BTC
Tether On Omni Bitcoin USDT
Bitcoin Cash Bitcoin Cash BTC
Bitcoin Cash Bitcoin Cash BTC
ZCash ZCash ZEC
Single Collateral DAI Ethereum
Dash Dash DASH
Dogecoin Dogecoin DOGE
EOS EOS EOS
Litecoin Litecoin LTC
Binance USD Ethereum BUSD
Celsius Ethereum CEL
Crypto.com Ethereum CRO
FTX Token Ethereum FTT
Gemini Dollar Ethereum GUSD
Huobi Token Ethereum HT
Tether on Ethereum Ethereum USDT_ETH
Uniswap Ethereum UNI
Ethereum Classic Ethereum Classic ETC
XRP (Ripple) XRP (Ripple) XRP

Crypto appears to be anonymous because the identities of owners and recipients are not recorded in the blockchain. However, identities can be uncovered using the information that is visible on the blockchain by tracing a crypto transaction to the wallet that received it. The exchange that hosts that wallet has KYC data on every wallet holder that can be made available to the police when evidence is presented that indicates that the wallet has been involved in a crime. So ultimately, crypto is better described as being pseudo-anonymous.  

Yes. There are thousands of different types of cryptos and multiple blockchains. Criminals will seek to launder stolen crypto by using tumblers to combine it with other coins and repeatedly convert it into other cryptocurrencies and/or move it from one blockchain to another. Only the most advanced state-of-the-art technology, such as that used by Kointrail, is capable of tracing crypto that has been laundered in this way.

Step 2. Once you have access to the information you need, a certified cryptocurrency forensic expert or a cybercrime police unit is usually needed to analyze the data and to prepare a detailed report describing the purported fraudulent or nefarious behaviors.  

Step 3.  If the cybercrime unit is willing to investigate the claim and they find something suspicious, they will issue a subpoena to the exchange that requires them to provide the KYC information for the wallet holder.  Due to limited staffing and resources, police cybercrime units may only investigate claims of seven figures or more.  MyChargeBack.com uses the same technology and private databases as the police, FBI, SEC, etc., to prepare steps 1 and 2 for its clients.  Once the purported crime is identified, MyChargeBack can work with the client and the police to start an investigation.  

The outcome of the police investigation may vary from jurisdiction to jurisdiction.     

40 billion dollars in cryptocurrency scams this year alone!

Get a free trace report now! It costs you nothing.